FAQs

Order Processing & Shipping Information

At J-Pet Central, we’re dedicated to ensuring your order arrives safely and on time. Here's everything you need to know:

🕒 Processing Time

Please allow 3–5 business days for order processing and production before your item ships.

🚚 Shipping Timelines

United States:
Shipped via USPS or FedEx with estimated delivery in 15–20 business days.

International:
Most international orders arrive within 15–30 business days, depending on your location and fulfillment center.

⏳ Please note: Shipping times may be affected by weather, customs clearance, high demand, or other unforeseen delays. Thank you for your patience and understanding.

🔍 Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking details.
You can also check your order status anytime via our Track Your Order page.

❌ Cancellations & Address Changes

  • Need to cancel? Email us within 24 hours of placing your order at jpetcentral@gmail.com with the subject: "CANCEL MY ORDER".

  • Entered the wrong address? Let us know within 24 hours. After your order has shipped, address changes are no longer possible.

🚪 Delivery Attempts

Most carriers will attempt delivery twice before returning the package to us.

💥 Damaged Items

If your order arrives damaged, please email jpetcentral@gmail.com with:

  • Your order number

  • A photo of the damaged item
    We’ll send a replacement at no extra cost to you.

🤝 Need Help?

We’re here for you!
For any questions or concerns, reach out to us anytime—we typically respond within 24 hours.
📧 jpetcentral@gmail.com